So I expressed my frustration.
It is funny and sad to see that 10 out of 10 people found this answer helpful.
Reasons:
- How could my answer possibly help anyone?
- If it actually didn't help them, then the functionality of the "Was that helpful?" button is ambiguous. It works more like voting on stackoverflow. Actually, as a side-effect of it's ambiguousness, it works exactly like voting, saying: Yeah! Damn right! We feel the same! which has nothing to do with answering the problem itself.
- People frustrated by software seem to solidarize, ready to support someone who expresses their own frustration.
For me, the important conclusion from that silly story is that I would never use "Was that helpful?" on any of my applications. The question, I guess, should be more narrow, for instance Did that answer helped you to solve your problem? or Did this answer your question?. I think it's an issue for social informatics study.
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